Isn’t it interesting how commodity thinking can become a way for a business to select an industrial cleaning service? In other words there is a belief that industrial cleaning services are pretty much the same. In fact they are not at all the same. Even if two companies have the same equipment, same amount of trucks and people and processes, they are not the same. Industrial environments require cleaning expertise Equipment and processes really […]
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Customer Quality, and why it’s … important.
When it comes to industrial cleaning services, there are many factors needed to work together in order to maintain customer confidence and strong relationships. One of the main components to this include building trusted relationships from many aspects: Superb pre-planning with the customer. Getting equipment and machinery back in operation. Preventing downtime due to poor maintenance. Knowing a facility well enough to be efficient. Offering preventative maintenance programs. These actions are vital to any successful […]
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The country works when the trades work
This year Beacon Industrial Services is donating to the Mike Rowe WORKS Foundation on behalf of our customers. One of the great things they do is offer Work Ethic Scholarships. This year they planned to give away $1,000,000.00 in scholarships but have upped it to $1,500,000.00. They tout the importance of work ethic, personal responsibility, delayed gratification, and a positive attitude. Mike Rowe puts it best: Over the last 30 years, America has convinced itself […]
Continue readingYour Business is Important to us: Really?
“Your business is very important to us; a team member will be with you shortly.” That pleasant, recorded voice has now repeated the message for the fifth time and you’ve now been on hold for 7 minutes (maybe longer). Then you have the “Your call is very important to us.” You’ve heard those words more often than you care to remember. Then the automated attendant asks for your account number and sometimes the last four […]
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