Your Business is Important to us: Really?

“Your business is very important to us; a team member will be with you shortly.” That pleasant, recorded voice has now repeated the message for the fifth time and you’ve now been on hold for 7 minutes (maybe longer). Then you have the “Your call is very important to us.” You’ve heard those words more often than you care to remember. Then the automated attendant asks for your account number and sometimes the last four […]

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